Privacy
Your journey to parenthood is deeply personal. We honor that with unwavering commitment to your privacy.
Your Trust. Our Promise.
At Ayvo, we understand that fertility is one of life's most intimate journeys. Every interaction, every order, every moment of hope you share with us is treated with the highest level of confidentiality and respect.
This Privacy Policy outlines how we collect, use, and protect your personal information with the same care we would want for our own families.
Information We Collect
Personal Information
When you choose Ayvo, we collect only what's essential: your name, delivery address, contact information, and payment details. We never ask for medical history, personal fertility details, or sensitive health information.
Order Information
We maintain records of your orders to ensure seamless delivery and customer support. This includes product preferences, delivery instructions, and communication history.
Technical Information
Like all modern services, we collect basic technical data: IP address, browser type, device information, and website usage patterns. This helps us improve your experience and ensure security.
How We Use Your Information
Fulfill your orders with discrete packaging and reliable delivery
Provide customer support when you need assistance or have questions
Process payments securely through encrypted, industry-standard methods
Improve our service through anonymous analytics and user feedback
Send important updates about your orders, delivery, and service changes
Information Sharing
We never sell, rent, or trade your personal information. Your privacy is not a commodity.
We share information only when absolutely necessary:
Delivery partners receive only your name and address to ensure successful delivery
Payment processors handle transaction data through secure, encrypted channels
Legal requirements may compel disclosure, but only when legally mandated
Data Security
Your information is protected by enterprise-grade security measures, including encryption, secure servers, and regular security audits.
We use the same security standards trusted by financial institutions and healthcare providers. Your data is encrypted both in transit and at rest, and access is strictly limited to authorized personnel who need it to serve you.
Your Rights
You have complete control over your personal information.
Access your personal data and understand how it's being used
Correct any inaccurate or incomplete information
Delete your account and associated data at any time
Opt out of marketing communications while maintaining service updates
Discrete Packaging & Delivery
Your privacy extends beyond digital boundaries.
All Ayvo products arrive in unmarked, neutral packaging with no external indication of contents or company branding. Delivery labels use generic sender information, ensuring your personal journey remains private from the moment it leaves our facility until it reaches your hands.
Questions About Privacy
Privacy concerns deserve immediate attention and clear answers.
If you have questions about this Privacy Policy, want to exercise your rights, or need clarification about how we handle your information, we're here to help.
Email: privacy@ayvo.com
Response time: Within 24 hours
Available: Monday through Friday, 9 AM to 6 PM
Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we'll notify you via email and update the effective date below. Continued use of our service after changes indicates your acceptance of the updated policy.
Effective Date: January 1, 2024
Last Updated: January 1, 2024